Customer Service

1. Store Information
2. Returns and Exchanges
3. Gift Cards
4. Shipping Policy
5. Contact Us
6. Privacy Policy
7. Size Charts
8. Free Shipping Terms and Conditions
9. The Family Clothesline Roar Club Reward Program

Send customer service an email

1. Store Information

Welcome to www.PennStateClothes.com by The Family Clothesline. We are your local Penn State store which has been owned and operated by a Penn State graduate and lifetime alumnus since 1985. We are located in the heart of State College and we are a licensed distributor of top quality Penn State clothing and Nittany Lions Merchandise. We have been able to maintain our low prices on Penn State merchandise for over 29 years. Our Penn State baby clothes, PSU t-shirt selection, jerseys, and gifts are a few great examples of our focus on low prices. Our customer service guarantee is to provide you with the very best Penn State merchandise with great customer service.

When you return to Happy Valley, stop by and visit us at 352 East College Avenue, State College, PA 16801. If you cannot make it back into town, check out our virtual store provided by Google!


View Larger Map

The Family Clothesline Store Hours

January - March
Open Daily10:00 a.m.to6:00 p.m.
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April - December
Monday - Saturday10:00 a.m.to9:00 p.m.
Sunday10:00 a.m.to6:00 p.m.
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Home Football Weekends
Friday10:00 a.m.to11:00 p.m.
Saturday8:00 a.m.to11:00 p.m.
Sunday8:00 a.m.to06:00 p.m.

PennStateClothes.com is available Monday through Friday, 10:00 a.m. to 6:00 p.m.


Store hours may be longer or shorter due to weather, holidays, events occurring in town, etc.

For up to date information, please call 1-(888)237-1946 [ext:0]

2. Returns and Exchanges

Returning Merchandise
PennStateClothes.com and The Family Clothesline will gladly issue a refund for the value of the merchandise returned (postmarked) within 30 days from the date printed on the receipt. Before you return any merchandise, please read PennStateClothes.com's Terms and Conditions for returns. Once you have read our terms and conditions, please print out a copy of the PennStateClothes.com's Return Form and follow the directions provided on the form.

Steps for Returning Merchandise:
1. Printed off and fill out the Return form. (Click to Download)
2. Enclose the Return form with the package and mail it back to our downtown State College address listed below.
          PennStateClothes.com - Returns
          352 E. College Ave
          State College, PA, 16801
3. Once the package has been sent, please allow PennStateClothes.com 2-4 weeks to receive and process the return.

Exchanging Merchandise
All merchandise on PennStateclothes.com is exchangeable with the exception of non-clothing sale gift items. If for any reason you wish to exchange any or all of your merchandise, please take moment to read PennStateClothes.com Terms and Conditions for exchanges. Once you have read our exchange terms and conditions, please print out a copy of the PennStateClothes.com's Exchange Form and follow the directions provided on the form.

Steps for Exchanging Merchandise:
1. Print off and fill out the Exchange form. (Click to Download)
2. Enclose the Exchange form with the package and mail it back to our downtown State College address listed below.
          PennStateClothes.com - Exchanges
          352 E. College Ave
          State College, PA, 16801
3. Once the package has been sent, please allow PennStateClothes.com 2-4 weeks to receive the package and return the amount of the products you have sent back.

Downloadable Forms
Terms and Conditions for Exchanges- Click to Download
Exchange Form- Click to Download
Terms and Conditions for Returns- Click to Download
Return Form- Click to Download

If you have any questions, please contact us either by telephone or email.
Call us toll free: 1-(888)237-1946 [ext:4]
Email us at: ServiceTeam@PennStateClothes.com
3. Gift Cards

Redeeming Your Gift Card Online

In order to redeem your Gift Card online, you are required to enter your credit card information in the Payment Method Section. The 16 digit gift card number and 4 digit pin number on the the back of your gift card should be entered in the special instructions section on the check out page. PennStateClothes.com will only charge your credit card what the gift card does not cover. If the gift card covers the full amount of your order, then the credit card listed will not be charged.

Gift Card Help

The picture below is a copy of the back of our gift card. The fields required to check out using a gift card are indicated with a red box.

If you have any questions, please contact us either by telephone or email.

Call us toll free: 1(888)237-1946 [ext:4]
Email us at: ServiceTeam@PennStateClothes.com

4. Shipping Policy

PennStateClothes.com operates Monday-Friday 10 a.m.- 6 p.m. and uses UPS and FedEx for delivery. PennStateClothes.com does not operate on Saturdays or Sundays. Most orders leave our downtown State College location the business day after your order has been placed. Once your order has been shipped, you will receive a courtesy e-mail from either UPS or FedEx with your tracking number. If there happens to be a problem with your order, a PennStateClothes.com employee will call or e-mail you. If you have not received your order after a week, please call us at 1-(888)237-1946 [ext: 4].

To reduce the chance of your order being delayed, please enter the credit card's proper billing address. Customers may have their order shipped anywhere within the United States and Canada by simply changing the "Ship To" address during the checkout process. PennStateClothes.com will not be held responsible for any delay that is caused by an incorrect billing address. All international credit cards must be verified before your order can be processed and shipped.

Orders must be placed by 10 a.m. EST for same day shipping. Orders placed after 10a.m. EST will be shipped the following business day.

*To ship to P.O. Boxes, you must use the PennStateClothes Economy shipping option. UPS and FedEx do not deliver packages to P.O. Boxes, so a physical street address is needed.

**For A.P.O. or International orders (other than Canada), please call our store for information and rates.

PennStateClothes.com is not responsible for shipping delays and will not issue refunds due to weather conditions or other unforeseen events or occurrences.

UPS Shipping Information
UPS delivers packages Mondays through Fridays. UPS does not pick up, ship, or deliver packages on weekends or holidays. For international packages, please select the "International" shipping option. UPS Ground and UPS Express are for United State's address only! If a UPS shipping option is selected for an International address, a hold will be placed on the package and a member of the PennStateClothes customer service team will contact the customer.


Shipping Methods
UPS Ground- Depending on location, time in transit varies between 1 and 5 business days for US addresses only. For a more accurate time frame, please check out the UPS map provided below.
UPS Next Day Air- This method will have the package delivered within 1 business day by 12:00 p.m. for US addresses only.
UPS Next Day Air Saver - This method will have the package delivered within 1 business day by UPS' end of day for US addresses only.
UPS 2nd Day Air - This method will have the package delivered within 2 business day by UPS' end of day for US addresses only.
UPS 3 Day Select - This method will have the package delivered within 3 business day by UPS' end of day for US addresses only.
PennStateClothes Economy (UPS Surepost) - If you do not need your package as soon as possible then this option is ideal. This method will have the package delivered between 3 and 10 business days depending on were you live for US addresses only. Although the transit time is slower then the other option, this option only costs $6.95! With UPS Surepost, UPS will deliver your package to your local Post Office for them to deliver to your location.

FedEx Shipping Information
FedEx Express and FedEx Ground commercial addresses delivers Monday- Friday. FedEx Express and FedEx Ground to commercial addresses do not pick up, ship, or deliver packages on weekends or holidays.
FedEx Ground to residential addresses delivers packages Tuesdays- Saturdays. FedEx Ground to residential addresses does not pick up on weekends or holidays and does not deliver on holidays. For international packages, please select the "International" shipping option. FedEx Ground and FedEx Express are for United State's address only! If a FedEx shipping option is selected for an International address, a hold will be placed on the package and a member of the PennStateClothes customer service team will contact the customer.

Shipping Methods
FedEx Ground/Home Delivery- Depending on location, time in transit varies between 1 and 5 business days for US addresses only. For a more accurate time frame, please check out the UPS map provided below.
FedEx Next Day Air AM- This method will have the package delivered within 1 business day by 12:00 p.m. for US addresses only.
FedEx Next Day Air PM - This method will have the package delivered within 1 business day by the end of day for US addresses only.
FedEx 2nd Day Air - This method will have the package delivered within 2 business days by by the end of day for US addresses only.
FedEx Express Saver - This method will have the package delivered within 3 business days by the end of day for US addresses only.


Need Quicker Shipping Services?
Depending on stock availability, we can also ship UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, FedEx Next Day AM, FedEx Next Day PM, FedEx 2nd Day Air, or FedEx Express Saver. These shipping methods are available during the checking out process, located under the "Shipping Methods" drop-down tab. Orders placed online before 10 a.m. will be shipped same day, and the orders placed online after 10 a.m. will be shipped the following business day. To select the proper shipping method for your needs, please take a look at the Ground Service Maps provided below.

UPS Ground Shipping Map




FedEx Ground Shipping Map






Free Shipping Terms and Conditions

We heard our customers loud and clear! Now through the end of the year we will be offering free shipping on orders over $50! You do not need a coupon, the shipping will be removed automatically once you hit $50.

Terms and Conditions
-No coupon required to receive free shipping.
-Free shipping applies to UPS Ground Shipping only. UPS Next Day Air, 2 Day Air, 3 Day Select, and Canadian Standard do not qualify for free shipping.
-The order's subtotal must reach $50 for the free shipping to apply.
-Free shipping only applies to the 48 contiguous states. Shipping charges will be added to orders shipped to Hawaii and Alaska.
-Shipping charges will not be retroactively discounted.
-PennStateClothes.com reserves the right to change shipping carriers on order with free shipping based on transit time and cost.



Picking Up Your Order in our Downtown Location

As an added convenience, we also offer an "In-Store Pick Up" option for those of you who will be in town and wish to save on shipping. Orders placed before 10 a.m. will be ready that day, orders placed after 10 a.m. will be ready the following business day. Orders placed after 10a.m. on Friday will not be ready until Monday. Once your order is ready to be picked up, a member of the PennStateClothes.com service team will give you a call or send you an email.


Shipping Orders to Canada

You must select the "INTERNATIONAL" shipping option for orders being shipped to Canada. Together with UPS, PennStateClothes.com can ship your order to Canada with a quick transit time and a low cost to you. With the E-Brokerage from UPS, our Canadian Customers will be charged an entry preparation fee of only $10.00 CAD as long as UPS is the Broker and the value of the duty is less than $200 CAD. Additionally, by selecting UPS as your broker, the bond fee and COD fee will be waived completely. Below is a Brokerage Service Chart that reflects the brokerage cost of shipping to Canada.


Canadian Shipping Brokerage Service Chart:

Entry Prep
Value of Duty Entry Prep Bond Fee COD Total
$0- $200 $10.00 Free Free $10.00
$200- $350 $44.25 Free Free $44.25
$350- $500 $49.70 Free Free $49.70
$500- $750 $56.50 Free Free $56.50
$750- $1000 $63.25 Free Free $63.25
$1000- $1250 $70.00 Free Free $70.00
$1250- $1600 $74.40 Free Free $74.40



Toll-free phone: 1-(888)237-1946
Email: ServiceTeam@pennstateclothes.com

5. Contact Us

Address:
The Family Clothesline
352 East College Avenue
State College, PA 16801
Email: ServiceTeam@PennStateClothes.com
Toll-Free Phone: 1-(888) 237-1946

6. Privacy Policy

Pennstateclothes.com collects information for processing and verifying purchases, billing, and providing you with up-to-date information on the newest Pennstateclothes.com products. Pennstateclothes.com collects this information for internal use only. Pennstateclothes.com does not and will not sell or redistribute this information to outside organizations.

7. Size Charts

Gildan Brand Adult Size Chart:

Use this chart for clothing made by The Family Clothesline Brand only.
Use this chart for Adult sized Hooded Sweatshirts, Crew Sweatshirts, T-shirts, Long Sleeve T-shirts, and Sweatpants


CHEST SIZE*
BODY LENGTH
SLEEVE LENGTH
SMALL32"- 36" SMALL28"-29" SMALL26"
MEDIUM36"- 40" MEDIUM29"-30" MEDIUM 24"
LARGE40"- 44" LARGE30"-31" LARGE25"
X-LARGE44"- 48"X-LARGE31"-32" X-LARGE25"
XX-LARGE48"- 52" XX-LARGE32"-33" XX-LARGE26"
XXX-LARGE52"- 56" XXX-LARGE33"-34" XXX-LARGE27"
WAIST SIZE**
INSEAM LENGTH
LEG LENGTH
SMALL28"- 32" SMALL29"-29½"" SMALL42"-43"
MEDIUM32" -36" MEDIUM29½"-30" MEDIUM 43"-44"
LARGE36"- 40" LARGE30"-30½" LARGE44"-45"
X-LARGE40"- 44" X-LARGE30½"-31" X-LARGE45"-46"
XX-LARGE44"- 48" XX-LARGE31"-31½" XX-LARGE46"-47"

*CHEST SIZE is double the CHEST WIDTH        **WAIST SIZE is double the WAIST WIDTH



Nike Adult Size Chart:

Adult Men: Use this chart for Nike Adult Men Hooded Sweatshirts, Crew Sweatshirts, T-shirts, Long Sleeve T-shirts, Sweatpants, and Shorts

CHEST SIZE*
BODY LENGTH
SLEEVE LENGTH
SMALL35"- 38" SMALL28"- 30" SMALL-
MEDIUM38"- 41" MEDIUM29"- 31" MEDIUM-
LARGE41"- 44" LARGE30"- 32" 2RGE-
X-LARGE44"- 47" X-LARGE31"- 33" X-LARGE-
XX-LARGE47"- 50" XX-LARGE32"- 34" XX-LARGE-
--------
WAIST SIZE**
INSEAM LENGTH
LEG LENGTH
SMALL29"- 31" SMALL31" SMALL-
MEDIUM31"- 34" MEDIUM32" MEDIUM-
LARGE34"- 37" LARGE33" LARGE-
X-LARGE37"- 41" X-LARGE34" X-LARGE-
XX-LARGE41"- 44" XX-LARGE35" XX-LARGE-

*CHEST SIZE is double the CHEST WIDTH        **WAIST SIZE is double the WAIST WIDTH


Adult Women: Use this chart for Nike Adult Women Hooded Sweatshirts, Crew Sweatshirts, T-shirts, Long Sleeve T-shirts, Sweatpants, and Shorts

CHEST SIZE*
BODY LENGTH
SLEEVE LENGTH
X-SMALL(0-2)31"- 33" X-SMALL(0-2)- X-SMALL(0-2)-
SMALL(4-6)33"- 36" SMALL(4-6)- SMALL(4-6)-
MEDIUM(8-10)36"- 39" MEDIUM(8-10)- MEDIUM(8-10)-
LARGE(12-14)39"- 42" LARGE(12-14)- LARGE(12-14)-
X-LARGE(16-18)42"- 45" X-LARGE(16-18)- X-LARGE(16-18)-
--------
WAIST SIZE**
INSEAM LENGTH
LEG LENGTH
X-SMALL(0-2)23"- 25" X-SMALL(0-2)30" X-SMALL(0-2) 33"- 35"
SMALL(4-6)25"- 28" SMALL(4-6)30½" SMALL(4-6)35"- 38"
MEDIUM(8-10)28"- 31" MEDIUM(8-10)31" MEDIUM(8-10)38"- 41"
LARGE(12-14)31"- 34" LARGE(12-14)31½" LARGE(12-14)41"- 44"
X-LARGE(16-18)34"- 37" X-LARGE(16-18)32" X-LARGE(16-18)44"- 47"

*CHEST SIZE is double the CHEST WIDTH        **WAIST SIZE is double the WAIST WIDTH



Under Armour Size Chart:

Adult Men: Use this chart for Under Armour Adult Men Hooded Sweatshirts, T-shirts, Long Sleeve T-shirts, and Dress Shirts

As Under Armour products have different intended "Fit" styles, this size chart is for SUGGESTED sizing only
CHEST SIZE*
BODY LENGTH
SLEEVE LENGTH
SMALL34"- 36" SMALL- SMALL-
MEDIUM38"-40" MEDIUM- MEDIUM-
LARGE42"- 44" LARGE- LARGE-
X-LARGE46"- 48" X-LARGE- X-LARGE-
XX-LARGE50"- 52" XX-LARGE- XX-LARGE-
--------
WAIST SIZE**
INSEAM LENGTH
LEG LENGTH
SMALL28"- 29" SMALL- SMALL-
MEDIUM30"- 32" MEDIUM- MEDIUM-
LARGE34"- 36" LARGE- LARGE-
X-LARGE38"- 40" X-LARGE- X-LARGE-
XX-LARGE42"- 44" XX-LARGE- XX-LARGE-

*CHEST SIZE is double the CHEST WIDTH        **WAIST SIZE is double the WAIST WIDTH


Adult Women: Use this chart for Under Armour Adult Women Hooded Sweatshirts, Crew Sweatshirts, Jerseys, T-shirts, Long Sleeve T-shirts, Sweatpants, and Shorts

As Under Armour products have different intended "Fit" styles, this size chart is for SUGGESTED sizing only
CHEST SIZE*
BODY LENGTH
SLEEVE LENGTH
X-SMALL(0-2)31"- 33" X-SMALL(0-2)- X-SMALL(0-2)-
SMALL(4-6)33½"- 35½" SMALL(4-6)- SMALL(4-6)-
MEDIUM(8-10)36"-38" MEDIUM(8-10)- MEDIUM(8-10)-
LARGE(12-14)38½"- 40½" LARGE(12-14)- LARGE(12-14)-
X-LARGE(16-18)41"- 43" X-LARGE(16-18)- X-LARGE(16-18)-
--------
WAIST SIZE**
INSEAM LENGTH
LEG LENGTH
X-SMALL(0-2)23"- 25" X-SMALL(0-2)- X-SMALL(0-2) 33"- 35"
SMALL(4-6)25½"- 27½" SMALL(4-6)- SMALL(4-6)35½"- 37½"
MEDIUM(8-10)28"- 30" MEDIUM(8-10)- MEDIUM(8-10)38"- 40"
LARGE(12-14)30½"- 32½" LARGE(12-14)- LARGE(12-14)40½"- 42½"
X-LARGE(16-18)33"- 35" X-LARGE(16-18)- X-LARGE(16-18)43"- 45"

*CHEST SIZE is double the CHEST WIDTH        **WAIST SIZE is double the WAIST WIDTH



OT Sport Adult Jersey Size Chart

Use this chart for Adult sized Hooded Sweatshirts, Crew Sweatshirts, T-shirts, Long Sleeve T-shirts, and Sweatpants

CHEST SIZE*
BODY LENGTH
SLEEVE LENGTH
SMALL40"- 43" SMALL28" SMALL7½"
MEDIUM43"- 46" MEDIUM30½ MEDIUM9½"
LARGE46"- 49" LARGE31½" LARGE10"
X-LARGE49"- 52" X-LARGE32½" X-LARGE10½"
XX-LARGE52"- 55" XX-LARGE33½" XX-LARGE11"
XXX-LARGE55"- 58" XXX-LARGE34½" XXX-LARGE11½"
4X-LARGE58"- 61" XX-LARGE35½" XX-LARGE12"
5X-LARGE61"- 64"" XXX-LARGE36½" XXX-LARGE12½"

*CHEST SIZE is double the CHEST WIDTH

Interested in a custom jersey? Click Here!



ADULT SOCKS

Sock Size
Shoe Size*
SMALL**7-9 SMALL1-5
MEDIUM9-11 MEDIUM6-11
LARGE10-13 LARGE8-13

*Shoe size is the size shoe you wear, sock size is the size of your foot.

**Sock Sizes YS and SMALL are the same size.



PENN STATE STRING BIKINI

BUST SIZE
WAIST
HIPS
X-SMALL31¾"- 34¾" X-SMALL23¾"- 25¾" X-SMALL35"- 36"
SMALL33¾"- 3 ¾" SMALL25¾"- 27¾" SMALL37"- 38¾"
MEDIUM35¾"- 38½" MEDIUM27¾"- 29½" MEDIUM39"- 40 ½"
LARGE38½"- 41½" LARGE29½"- 32½" LARGE42"- 43½"
X-LARGE41½"- 44½" X-LARGE32½"- 35½" X-LARGE45"- 46½"


Gildan Brand Youth Size Chart:

Use this chart for Youth sized Hooded Sweatshirts, Crew Sweatshirts, T-shirts, Long Sleeve T-shirts, and Sweatpants

CHEST SIZE*
BODY LENGTH
SLEEVE LENGTH
SMALL(6-8)30"- 32" SMALL(6-8)19" SMALL(6-8)16"
MEDIUM(10-12)32"- 34" MEDIUM(10-12)20½" MEDIUM(10-12)18"
LARGE(14-16)34"- 36" LARGE(14-16)22½" LARGE(14-16)20"
--------
WAIST SIZE**
INSEAM LENGTH
LEG LENGTH
SMALL(6-8)20"- 24" SMALL(6-8)19" SMALL(6-8)28½"
MEDIUM(10-12)24"- 28"MEDIUM(10-12)22" MEDIUM(10-12)31"
LARGE(14-16)28"- 32" LARGE(14-16)24" LARGE(14-16)35"

*CHEST SIZE is double the CHEST WIDTH        **WAIST SIZE is double the WAIST WIDTH



OT Sports Brand Youth Jersey Size Chart:

Use this chart for Youth sized Hooded Sweatshirts, Crew Sweatshirts, T-shirts, Long Sleeve T-shirts, and Sweatpants

CHEST SIZE
BODY LENGTH
SLEEVE LENGTH
SMALL(6-8)30"- 33" SMALL(6-8)21½" SMALL(6-8)6½"
MEDIUM(10-12)34"- 36" MEDIUM(10-12)22½" MEDIUM(10-12)7"
LARGE(14-16)37"- 39" LARGE(14-16)24" LARGE(14-16)7"
X-LARGE(18-20)40"- 41" LARGE(18-20)27½" LARGE(18-20)8"

*CHEST SIZE is double the CHEST WIDTH

Interested in a custom jersey? Click Here!



SOCKS

TODDLER - YOUTH SIZES
Sock Size
Shoe Size*
YXXS4-6 YXXS3-8
YXS6-8 YXS8-13
YS7-9 YSADULT 1-5**

*Shoe size is the size shoe you wear, sock size is the size of your foot.

**Sock Sizes YS and SMALL are the same size.


INFANT
Sock SizeShoe Size*
BootieBootie Bootie0-3
YXXS4-6 YXXS3-8
YXS6-8 YXS8-13

*Shoe size is the size shoe you wear, sock size is the size of your foot.


8. Free Shipping Terms and Conditions
We heard our customers loud and clear! Now through the end of the year we will be offering free shipping on orders over $50! You do not need a coupon, the shipping will be removed automatically once you hit $50.

Terms and Conditions
-No coupon required to receive free shipping.
-Free shipping applies to UPS Ground and FedEx Ground Shipping only. UPS Next Day Air, 2 Day Air, 3 Day Select, and Canadian Standard do not qualify for free shipping.
-The order's subtotal must reach $50 for the free shipping to apply.
-Free shipping only applies to the 48 contiguous states. Shipping charges will be added to orders shipped to Hawaii and Alaska.
-Shipping charges will not be retroactively discounted.
-PennStateClothes.com reserves the right to change shipping carriers on order with free shipping based on transit time and cost.
9. The Family Clothesline Roar Club Reward Program

We are excited to introduce our very own Roar Club! The Roar club is our loyalty program that allows our customers to earn points towards gift certificates they can spend at our downtown state college location and on our website.

PROGRAM OVERVIEW

Does it cost anything to join the Family Clothesline Roar Club?
No, there is no cost to join.

How do I join?
See an associate at The Family Clothesline store or enroll online by emailing enrollment@pennstateclothes.com with your name, address, phone number, and email address.

POINTS

How do I earn points?
You earn points towards reward vouchers for every qualifying purchase made at The Family Clothesline and PennStateClothes.com. For every dollar you spend at The Family Clothesline or on PennStateClothes.com you will earn 1 point. ($1 = 1 point). You begin earning points once you sign up. Points will not be retroactively applied.

How many points do I need to earn a reward voucher?
You will automatically receive a $5 reward voucher for every 100 points earned. ($1 = 1point)

Are there a maximum number of points or reward vouchers I can earn?
There is no limit to the amount of points or reward vouchers you can earn.

If I reach 200 points or more, will I get multiple reward vouchers?
For every 100 points you earn you will receive a $5 reward voucher. If you reach 1000 points you will receive 10 $5 reward vouchers. Up to 5 reward vouchers can be used per transaction.

Do points ever expire?
Yes, points are accumulated base on a quarterly basis. Points that do not reach the reward voucher limit expire when the quarter is up.

What happens to my points if I make a return?
The points you earned for the items being returned will be deducted from your available point balance.

What happens if my current point balance is less than the amount of points deducted for a return?
If there are not enough points available in your account, it will result in a negative point balance. Subsequent purchases will work your status back to a positive balance.

How can I track my points?
Points are listed on the bottom of the receipt. You can also email enrollment@pennstateclothes.comfor your current point balance.

REWARD VOUCHERS

I have reached 100 points. When will I receive my reward voucher?
Reward vouchers are calculated quarterly (every three months), and an e-mail will be sent to you with your reward voucher.
QuarterStart DateEnd Date
1stJanuary 1stMarch 31st
2ndApril 1stJune 30th
3rdJuly 1stSeptember 30th
4thOctober 1stDecember 31st

I have more than one reward voucher, can I use them together?
Yes. You can use up to 5 reward vouchers in one transaction

How long are reward vouchers valid?
Reward vouchers are valid for 90 days after they have been emailed.

Can I use my reward voucher online?
Yes, simply type the reward voucher number(s) into the special instruction box during check out and a PennStateClothes.com associate will apply the appropriate amount towards your order. Can I give my reward voucher to someone else?
No. Reward vouchers are non-transferable and only valid for the account that earned them.

Are there any exclusions when using or redeeming a reward voucher?
Yes, there are certain exclusions to using reward vouchers. Reward vouchers can only be used at a Family Clothesline store in the U.S. or online at PennStateClothes.com.

Can I trade my reward voucher in for cash?
No, reward vouchers cannot be redeemed for cash.

HOW TO REDEEM REWARD VOUCHERS

How do I redeem my reward vouchers in-store?
Please bring your Roar Car or a print-out of your reward voucher email. Any sales associate can apply any reward voucher(s) you have accrued to your purchase.

How do I redeem my reward vouchers online?
Simply type the reward voucher number(s) into the special instruction box during check out and a PennStateClothes.com associate will apply the reward voucher towards your order.

What if I return merchandise where a reward voucher was used?
Since reward vouchers cannot be redeemed for cash, we will return the amount to you spent out of pocket (i.e. cash, credit, etc.) and the amount of the reward voucher will be returned to you in the form of an in-store voucher that will be valid for 90 days from the issue date.

GENERAL LIMITATIONS

What if I have multiple accounts? Do my points and discount levels transfer between accounts?
No. Once a reward card has been linked to one account, it cannot be linked to another account. For our online shoppers, please create an account (if you have not already done so) and continue to use the same account. If you keep making new accounts or using the “Guest Checkout” option, we will not be able to accurately track your points or spending levels so you will miss out on reward vouchers and increasing tier level discounts.

The Family Clothesline/PennStateClothes.com reserves the right to discontinue this program or, alter the benefits at any time without notice.
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