Family Owned PSU Apparel Store Located in The Heart of Happy Valley!

Returns & Exchanges

Holiday Return Policy 2016-17

Any purchases made on or after November 21st, 2016 will have until January 31st, 2017 to return the merchandise for a full refund. Purchases made before November 21st may qualify for an exchange if they fall within our 90 exchange period. For more details, please check out our Shipping Policy.

Exchange/Return Estimated Time

Please allow 2-4 weeks, from the date that we receive your package, for the transaction to be processed. If you have any questions and/or concerns about your Exchange/Return, feel free to contact us at ServiceTeam@PennStateClothes.com or 1(888) 237-1946 ext. 4.

Returning Merchandise

PennStateClothes.com and The Family Clothesline will gladly issue a refund for the value of the merchandise returned (postmarked) within 30 days from the date printed on the receipt/invoice. If your return is between 31-90 days from the date of purchase, you may return your order for store credit. Before you return any merchandise, please read PennStateClothes.com's Terms and Conditions for returns. Once you have read our terms and conditions, please print out a copy of the PennStateClothes.com's Return Form and follow the directions provided on the form.

Steps for Returning Merchandise
  1. Print off and fill out the Return form. (Click to Download)

  2. Enclose the Return form with the package and mail it back to our downtown State College address listed below.
              PennStateClothes.com - Returns
              352 E. College Ave
              State College, PA, 16801

  3. Once the package has been sent, please allow PennStateClothes.com 2-4 weeks for us to receive and process the return.

Exchanging Merchandise

All merchandise on PennStateclothes.com is exchangeable with the exception of non-clothing sale gift items. You may exchange our merchandise up to 90 days from the date that it was purchased. If for any reason you wish to exchange any or all of your merchandise, please take a moment to read PennStateClothes.com Terms and Conditions for exchanges. Once you have read our exchange terms and conditions, please print out a copy of the PennStateClothes.com's Exchange Form and follow the directions provided on the form.

Steps for Exchanging Merchandise
  1. Print off and fill out the Exchange form. (Click to Download)

  2. Enclose the Exchange form with the package and mail it back to our downtown State College address listed below.
              PennStateClothes.com - Exchanges
              352 E. College Ave
              State College, PA, 16801

  3. Once the package has been sent, please allow PennStateClothes.com 2-4 weeks for us to receive the package and return the amount of the products you have sent back.

Downloadable Forms

     Terms and Conditions for Exchanges- Click to Download
     Exchange Form- Click to Download
     Terms and Conditions for Returns- Click to Download
     Return Form- Click to Download

Returning/Exchanging Merchandise Policy

1.) Customer is responsible for return shipping and may choose any shipping method back to our store location.

2.) Shipping charges are non-refundable unless the return/exchange is due to an error on the part of PennStateClothes.com.

3.) All Returns must be postmarked within 30 days from the date of receipt. All returns postmarked between 31-90 days from the date of receipt, will receive store credit towards an Exchange or a future purchase(s).

4.) All products must be returned in their original condition, with their original tags and in their original packaging. We will not return or exchange items that appear to be worn, washed, or missing its original packaging.

5.) When returning merchandise, we suggest selecting a shipping method that provides a tracking number and/or delivery conformation. Keep a copy of these details for your records. PennStateClothes.com is not responsible for any lost returns for which proof of delivery cannot be provided.

6.) Returns cannot be processed without a copy of the original invoice/receipt and a completed PennStateClothes.com Return/Exchange Form.

7.) All returns can be shipped to the following address:

The Family Clothesline

PennStateClothes.com-Returns

352 E. College Ave

State College, PA, 16801

 

***We are NOT associated with "The Clothesline" aka www.NittanyOutlet.com. If you have placed an order with them and have an issue, please contact their Internet Department. We unfortunately do not know their phone number. If you would like to order from us, we would be glad to take your order and answer any question(s) that you may have. We are sorry for the confusion.

If you have any questions, please contact us either by telephone or email.
Call us toll free: 1-(888)237-1946 [ext:4]
Email us at: ServiceTeam@PennStateClothes.com