Terms and Conditions
NOTIFICATION TO OUR CUSTOMERS
Due to the overwhelming demand, please allow a 5-8 business days for us to pull, process, box and ship out your order. We are working our hardest to fulfill all of our customer's orders and getting them shipped out to you in a timely manner. We greatly appreciate your understanding and patience during this busy time. Thank you
1.) Customer is responsible for return shipping and may choose any shipping method back to our store location.
2.) Shipping charges are non-refundable unless the return/exchange is due to an error on the part of PennStateClothes.com.
3.) All Returns must be postmarked within 30 days from the date of receipt. All returns postmarked between 31-90 days from the date of receipt, will receive store credit towards an Exchange or a future purchase(s).
4.) All products must be returned in their original condition, with their original tags and in their original packaging. We will not return or exchange items that appear to be worn, washed, or missing its original packaging.
5.) When returning merchandise, we suggest selecting a shipping method that provides a tracking number and/or delivery conformation. Keep a copy of these details for your records. PennStateClothes.com is not responsible for any lost returns for which proof of delivery cannot be provided.
6.) Returns cannot be processed without a copy of the original invoice/receipt and a completed PennStateClothes.com Return/Exchange Form.
7.) All returns can be shipped to the following address:
The Family Clothesline
352 E. College Ave
State College, PA, 16801
Holiday Return Policy 2016-17
Any purchases made on or after November 21st, 2016 will have until January 31st, 2017 to return the merchandise for a full refund. Purchases made before November 21st may qualify for an exchange if they fall within our 90 exchange period. For more details, please check out our Shipping Policy.
We heard our customers loud and clear! Now through the end of the year we will be offering free shipping on orders with subtotals over $50! The shipping charge will be removed automatically for the Penn State Economy shipping method once the total of your products reaches $50.
- No coupon required to receive free Penn State Economy shipping.
- Free shipping applies to the Penn State Economy shipping method ONLY. FedEx Ground, UPS Ground, Next Day Air, 2 Day Air, 3 Day Select, and International do not qualify for free shipping.
- The order's subtotal must reach $50 for the free shipping to apply.
- Free shipping only applies to the 48 contiguous states. Shipping charges will be added to orders shipped to Hawaii and Alaska.
- Military ship to addresses Do Not qualify for free shipping.
- Shipping charges will not be retroactively discounted.
- PennStateClothes.com reserves the right to change shipping carriers on orders with free shipping based on transit time and cost.
***We are NOT associated with "The Clothesline" aka www.NittanyOutlet.com. If you have placed an order with them and have an issue, please contact their Internet Department. We unfortunately do not know their phone number. If you would like to order from us, we would be glad to take your order and answer any question(s) that you may have. We are sorry for the confusion.
If you have any questions, please contact us either by telephone or email.
Call us toll free: 1 (888) 237-1946 [ext:4]
Email us at: ServiceTeam@PennStateClothes.com