Family Owned PSU Apparel Store Located in The Heart of Happy Valley!

Shipping Policy

If you have any questions, feel free to email us at serviceteam@pennstateclothes.com or call us at 1(888) 237-1946 ext. 4.

Free Shipping Terms and Conditions

We heard our customers loud and clear! Now through the end of the year we will be offering Free Shipping on orders with subtotals over $50! The shipping charge will be removed automatically for the Economy shipping method once the total of your products reaches $50.

  • No coupon required to receive free Economy shipping.
  • Free shipping applies to the Economy shipping method ONLY. Express Flex, 3 Day, 2 Day, Next Day, and International do not qualify for free shipping.
  • The order's subtotal must reach $50 for the free shipping to apply.
  • Free shipping only applies to the 48 contiguous states. Shipping charges will be added to orders shipped to Hawaii and Alaska.
  • Military ship to addresses Do Not qualify for free shipping.
  • Shipping charges will not be retroactively discounted.

 

Below are the estimated delivery times by FedEx and UPS from the day that the order is shipped from our store location. FedEx and UPS ONLY deliver during Business Days (Monday through Friday).

ECONOMY- 3-12 Business Days

EXPRESS FLEX (2-6 BUS DAYS)- 2-6 Business Days

3 DAY- 3 Business Days

2 DAY- 2 Business Days

NEXT DAY- 1 Business Day

IN STORE PICK UP- 1 Business Day

 

Explanation of Shipping Methods Offered

 

ECONOMY- This method will have the package delivered between 3 to 12 business days and is only for US addresses only. Although the transit time is slower then other shipping options, this option only costs $5.95! With Ground Shipping, FedEx/UPS will deliver your package to your local United States Post Office and USPS will deliver your package to your location.

EXPRESS FLEX (2-6 BUS DAYS)- This method covers both FedEx Home and FedEx Business Delivery. With Express Flex, your package will be delivered within 2- 6 business days. For a more precise time frame, please refer to the FedEx shipping map proved below.

NEXT DAY- This method will have the package delivered within 1 business day by the end of day for US addresses only.

2 DAY- This method will have the package delivered within 2 business days by the end of day for US addresses only.

3 DAY- This method will have the package delivered within 3 business days by the end of day for US addresses only.

INTERNATIONAL- This method ships via UPS or USPS. With this option, international orders take between 3- 14 business days depending on which country its being delivered to.

IN STORE PICK UP- With this method, we will have your order pulled and waiting for you when you arrive to our downtown State College location after 1 business day from when your order was placed. Please refer to the "In Store Section" for more information.

*To ship to P.O. Boxes, you must use the ECONOMY shipping option. FedEx and UPS Do Not deliver packages to P.O. Box addresses.

*To ship to Military AA/AE/AP addresses, Express Flex will be the only option. Military ship to addresses do not qualify for free shipping. The shipping charge is $15.00 and your package will be picked up by UPS. The final transit of your package will be delivered through the U.S. Postal Service. Estimated shipping time is 3 to 14 business days.

PennStateClothes.com operates Monday through Saturday and uses FedEx, UPS, and USPS for delivery. PennStateClothes.com does not operate on Sundays. Most orders leave our downtown State College location within 48 hours after your order has been placed. Once your order has been shipped, you will receive a courtesy e-mail from either FedEx or UPS with your tracking number. If there happens to be a problem with your order, a PennStateClothes.com employee will call or e-mail you. If you have not received your order after one week, please call us at 1-(888)237-1946 [ext: 4].

To reduce the chance of your order being delayed, please enter the credit card's proper billing address. Customers may have their order shipped anywhere within the United States and Canada by simply changing the "Ship To" address during the checkout process. PennStateClothes.com will not be held responsible for any delay that is caused by an incorrect billing address. All international credit cards must be verified before your order can be processed and shipped. If there is an issue with your order, you will be contacted via e-mail. Please check spam and junk folders as well.

PennStateClothes.com is NOT responsible for shipping delays and will not issue refunds due to weather conditions or other unforeseen events or occurrences that FedEx or UPS states.

If you have any questions, feel free to email us at serviceteam@pennstateclothes.com or call us at 1(888) 237-1946 ext. 4.

 

FedEx Shipping Information

FedEx Express Flex and FedEx Express commercial addresses delivers Monday - Friday. FedEx Express Flex and FedEx Express to commercial addresses do not pick up, ship, or deliver packages on weekends or holidays.
FedEx Express Flex to residential addresses delivers packages Tuesdays- Saturdays. FedEx Express Flex delivery does not pick up on weekends or holidays and does not deliver on holidays. For International packages, please select the "INTERNATIONAL" shipping option. FedEx Economy, FedEx Express Flex and FedEx Express are for United State's addresses only! If a FedEx shipping option is selected for an International address, a hold will be placed on the order and a member of the PennStateClothes customer service team will contact the customer.

FedEx Express Flex Delivery Map

 

UPS Shipping Information

UPS delivers packages Mondays through Fridays. UPS does not pick up, ship, or deliver packages on weekends or holidays. For international packages, please select the "INTERNATIONAL" shipping option. UPS Economy is only for United State's addresses! If the International shipping option is not selected for an International address, a hold will be placed on the order and a member of the PennStateClothes customer service team will contact the customer.

In-Store Pick Up at our Downtown Location

As an added convenience, we also offer an "In Store Pick Up" option for those of you who will be in town and wish to save on shipping. We will hold your order at our store for 14 days to be picked up. If you do not pick up your order within the 14 days, we will cancel your order and return your merchandise. We appreciate your business and look forward to seeing you at 352 East College Avenue, State College, PA 16801!

***Once your order is ready to be picked up, a member of the PennStateClothes.com service team will send you an email stating that your order is ready to be picked up.

 

Shipping Orders to CANADA

You must select the INTERNATIONAL; shipping option for orders being shipped to Canada. Together with UPS, PennStateClothes.com can ship your order to Canada with a quick transit time and a low cost to you. With the E-Brokerage from UPS, our Canadian Customers will be charged an entry preparation fee of only $10.00 CAD as long as UPS is the Broker and the value of the duty is less than $200 CAD. Additionally, by selecting INTERNATIONAL UPS as your broker, the bond fee and COD fee will be waived completely. Below is a Brokerage Service Chart that reflects the brokerage cost of shipping to Canada.

 

Holiday Return Policy 2017-18

Any purchases made on or after November 20th, 2017 will have until January 31st, 2018 to return the merchandise for a full refund. Purchases made before November 20th may qualify for an exchange if they fall within our 90 exchange period. For more details, please check out our Shipping Policy.