Refund policy


Returning Merchandise

All Player NIL Jersey sales are final. We will not accept NIL jerseys back for a return or exchange. Any NIL jerseys sent back to us will be marked for Return to Sender and shipped back out. If you are experiencing an issue with your NIL jersey, please call us at 888-237-1946 ext. 2.

PennStateClothes.com and The Family Clothesline will gladly issue a refund for the value of the merchandise returned (postmarked) within 90 days from the date printed on the receipt/invoice. Before you return any merchandise, please read PennStateClothes.com's Terms and Conditions for returns. Once you have read our terms and conditions, please print out a copy of the PennStateClothes.com's Return Form and follow the directions provided on the form.

 
Return/Exchange Estimated Timeframe

Please allow 2-4 weeks from the date that we receive your package for the transaction to be processed. If you have any questions and/or concerns about your Return/Exchange, feel free to contact us at ServiceTeam@PennStateClothes.com or 1(888) 237-1946 [ext:2].

Steps for Returning Merchandise

  1. Print off and fill out the Return form. (Click to Download)

  2. Enclose the Return form with the package and mail it back to our downtown State College address listed below.
              PennStateClothes.com - Returns
              352 E. College Ave
              State College, PA, 16801

  3. Once the package has been sent, please allow PennStateClothes.com 2-4 weeks for us to receive and process the return.

 
Exchanging Merchandise

All merchandise on PennStateClothes.com is exchangeable with the exception of NIL jerseys. You may exchange our merchandise up to 90 days from the date that it was purchased. If for any reason you wish to exchange any or all of your merchandise, please take a moment to read PennStateClothes.com Terms and Conditions for exchanges. Once you have read our exchange terms and conditions, please print out a copy of the PennStateClothes.com's Exchange Form and follow the directions provided on the form.

Steps for Exchanging Merchandise

  1. Print off and fill out the Exchange form. (Click to Download)

  2. Enclose the Exchange form with the package and mail it back to our downtown State College address listed below.
              PennStateClothes.com - Exchanges
              352 E. College Ave
              State College, PA, 16801

  3. Once the package has been sent, please allow PennStateClothes.com 2-4 weeks for us to receive the package and return the amount of the products you have sent back.

 
Downloadable Form

     Return/Exchange Form- Click to Download

 
Returning/Exchanging Merchandise Policy

1.) Customer is responsible for return shipping and may choose any shipping method back to our store location.

2.) Shipping charges are non-refundable unless the return/exchange is due to an error on the part of PennStateClothes.com.

3.) All Returns and Exchanges must be postmarked within 90 days from the date of receipt. 

4.) All products must be returned in their original condition, with their original tags and in their original packaging (if applicable). We will not return or exchange items that appear to be worn, washed, or missing its original packaging.

5.) When returning merchandise, we suggest selecting a shipping method that provides a tracking number and/or delivery conformation. Keep a copy of these details for your records. PennStateClothes.com is not responsible for any lost returns for which proof of delivery cannot be provided.

6.) Returns cannot be processed without a copy of the original invoice/receipt and a completed PennStateClothes.com Return/Exchange Form.

7.) All returns can be shipped to the following address:

The Family Clothesline
PennStateClothes.com-Returns
352 E. College Ave
State College, PA 16801

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