Terms and Conditions | The Family Clothesline

Terms and Conditions

Free Shipping Terms and Conditions

We heard our customers loud and clear! The shipping charge will be removed automatically for the Economy shipping method once the total of your products reaches $50.

  • No coupon required to receive free Economy shipping.
  • Free shipping applies to the Economy shipping method ONLY. Ground, 3 Day, 2 Day, Next Day, and International do not qualify for free shipping.
  • The order's subtotal must reach $50 for the free shipping to apply.
  • Free shipping only applies to the 48 contiguous states. Shipping charges will be added to orders shipped to Hawaii and Alaska.
  • Military ship to addresses Do Not qualify for free shipping.
  • Shipping charges will not be retroactively discounted.


Returning/Exchanging Merchandise

1.) Customer is responsible for return shipping and may choose any shipping method back to our store location.

2.) Shipping charges are non-refundable unless the return/exchange is due to an error on the part of PennStateClothes.com.

3.) All Returns must be postmarked within 30 days from the date of receipt. All returns postmarked between 31-90 days from the date of receipt, will receive store credit towards an Exchange or a future purchase(s).

4.) All products must be returned in their original condition, with their original tags and in their original packaging. We will not return or exchange items that appear to be worn, washed, or missing its original packaging.

5.) When returning merchandise, we suggest selecting a shipping method that provides a tracking number and/or delivery conformation. Keep a copy of these details for your records. PennStateClothes.com is not responsible for any lost returns for which proof of delivery cannot be provided.

6.) Returns cannot be processed without a copy of the original invoice/receipt and a completed PennStateClothes.com Return/Exchange Form.

7.) All returns can be shipped to the following address:

The Family Clothesline


352 E. College Ave

State College, PA, 16801

Additional Return/Exchange Information can be found on our “Shipping Information” and/or our "Returns/Exchanges" pages.


In-Store Pick Up at our Downtown Location

As an added convenience, we also offer an "In Store Pick Up" option for those of you who will be in town and wish to save on shipping. We will hold your order at our store for 14 days to be picked up. If you do not pick up your order within the 14 days, we will cancel your order and return your merchandise. We appreciate your business and look forward to seeing you at 352 East College Avenue, State College, PA 16801!

***Once your order is ready to be picked up, a member of the PennStateClothes.com service team will send you an email stating that your order is ready to be picked up.

Holiday Return Policy 2018-19

Any purchases made on or after November 19th, 2018 will have until January 31st, 2019 to return the merchandise for a full refund. Purchases made before November 19th may qualify for an exchange if they fall within our 90 exchange period. For more details, please check out our Shipping Policy.


If you have any questions, please contact us either by telephone or email.
Call us toll free: 1 (888) 237-1946 [ext:4]
Email us at: ServiceTeam@PennStateClothes.com

Officially Licensed Penn State Clothing, Apparel and Merchandise

Need help? Call us 888-237-1946

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